I was careful to read the reviews before I ordered, and this pillow sounded exactly what I needed to replace my "old faithful".
However, unless I was sent the wrong pillow, which I don't think so, this is definitely not soft.
It is a well filled, nice quality, medium/firm pillow, I was hoping for a lovely soft one which my head gently sank into.
I did try to sleep, but after half an hour I knew that this was much too firm for my arthritic neck, and just not what I had expected at all.
So, back to my original Hungarian goose down filled old pillow, and the new one is on the guest bed.