OK where to start.. I have purchased a number of Supportiback products but never had to contact customer services... when I did it was a disaster
The cover supplied with this pillow is like paper and pills, snags and pulls real easily (fingernails, rings, bed frame etc.) mine from a sharp fingernail.. my fault I thought even after two weeks use I thought, need to buy (actually purchase) another cover as pillow not comfortable without.
Nothing on Bargain Fox or their website so contacted Supportiback directly... usual American platitudes “have a nice day sir” but nothing doing this end was the answer.. to be exact “the law prevents us selling or supplying additional covers”????, total crap as confirmed by one of their Bargain Fox competitors their solution was to purchase another pillow in its entirety in their words “all or nothing sir”.
I did inform them via another email through Bargain Fox that I would leave this review, they were totally not bothered just nothing we can do ...oh and have a nice day sir!!
Avoid this company and their expensive products at all costs, even if you purchased a cheaper possibly inferior product the customer service is bound to be better.... I know I have called them to check .... a real shame as you dont get much rubbish through Bargain Fox....even the inferior ones will give you more wear and use as with this one and when looking at chat forums the cover lasts for weeks not months or years.....a real shame and I am joy the only one check for yourself AVOID THIS PRODUCT AT ALL COSTS