What a complete and utter shambles of a product this is.

You'll realise when you receive it and read the instructions that this is far from a "Pro" shredder.

The instructions tell you that it should not be used for more than 3 continuous minutes. If you do that, guess what happens? It overheats and the "thermal cut-off" stops it operating and you have to wait.....30 minutes! Half an hour? The cut-off kicks in after about 13 sheets of paper in my use of it. Then, if you wait 30 minutes, you'll have done 39 sheets in an hour - from a device that claims to be able to do 11 sheets at a time?

The cut-out will let the machine operate again after about 10 minutes but it will then stop again after no more than 5 sheets.

How on earth Rexel think this makes it a professional (by name only, I grant them that) shredder is completely beyond me.

I bought it on offer for £59. Had I paid that full £380 or whatever the usually charge for it, I would have been incredibly angry. The unit itself is heavy, noisy but looks well made. It is the technical capabilities of it that make it a complete let down of a machine.

In summary, if you want to spend £60 or £380, you're better off taking the money and putting it in a shredder actually capable of disposing of it for you!

What a waste of money. I got this a while back. We didn't open it til tonight. wanted to gather our paperwork up and just do it. finally got around to it and about 5 minutes of use the motor died. one sheet of paper in a 5 paper machine. I got 5 mins of use one bucket full and it died. To late to get an exchange or my money back so I just got shafted with a whole heap of crap. Save you money don't buy this shredder.

Honestly this started off as a very easy to use cross cut shredder. It was shredding everything at first. Then it began over heating after a few sheet and would stop working. I’d remove all things I thought were causing it to stop abruptly, but it would completely stop working not even the rewind function would work. Next it stopped shredding my documents and, I could see exactly who, what, when, where everything. Which was a huge security/data breach for me. It was oiled following the manufactures booklet but this made no difference. I’d show in pictures but I’ve got rid of them now with a different shredder bought elsewhere.Just be mindful when buying shredders.

Update after Less than half a year, it broke down and there was no way of repairing it...

What a waste!!!!
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This product wowed me from the first moment I unpacked it.

Plugged and play and I managed to clear off the entire week's worth of work from home confidential documents within 30 mins. Also did not make so much noise so as to alert or annoy the neighbours, that this was very important to me.

A little pricey, but well worth it!

It's noisy in use, which may be down to the cross shredder mechanism.

In use it's Ok but overheats quite quickly, causing a safety shutdown after only a few minutes continuous use. The user manual actually warns about this, meaning essentially a domestic product good for occasional use.

If you are a SOHO user, you may find this model less effective fo your needs.

Good points: stylish design, solid construction, neat and compact. Bin empties easily without disassembly of machine ( not always the case with other brands and models.

Less good: when bin is removed for emptying, there is a fair bit of litter that falls out on the floor.

Shredding slot quite deep set, making shredding of smaller pieces of paper (eg, till receipts etc) more difficult.

Overall: Powerful but limited to domestic use in terms of throughput volume.

We used this about 9 times not for long periods and it was never over fed.
We always found the emptying process messy but it did shred so the vacuum did its job.
One day it just stopped shredding, we stripped it down and to our surprise found it has a metal spiral drive gear turning a nylon gear. The result was that the nylon gear was flat, thus meaning it wont shred because it can't turn. We wrote to Rexel explaining the situation and they said
"Thank you for your enquiry.
Rexels style range of small shredders has an excellent reliable record and product failures are low.
The nature of the worn gear is suggesting this is normal wear and tear on the product."

So if you want a shredder that shreds itself very quickly making it just a box, and the customer service replies quickly but is ambivalent then this is the product for you. However if you are looking for a reliable shredder I would look else where.

So I purchased this shredder as it was the only one which said run time of 8 mins, lots of other machines were run time of 3 mins and less money. So I started my shredding and 2.5 mins in it stopped. I turned it off for a few mins and then it started again. 3 mins later it stopped..... it eats paper really slow and quiet. I only put 3 sheets at a time..... not the 11 as stated. On reading the manufactures book it says 3 min continues use! Sadly it’s not fit for purpose and is being returned for a full refund. So runs done to gift card not original purchase method. Not happy this to me is theft!!!

UPDATE This shredder has given up the ghost after 18 months normal use. This is very disappointing given my last Rexel lasted more than 7 years and I purchased this as a replacement. The new Rexel started well but then the auto function stopped and I had to turn it off manually. Secondly, the bin doesn’t close properly and persists in opening so I have to manually shut it before shredding can start. All in all, a dismal state of affairs.

I rate this shredder as 3 star for the product and 0 star for Rexel/Acco's customer service. I used it a couple of times and it was fine, before I started to shred some bank statements from an account I closed years ago. The shredder is rated at 7 sheets, so I put 7 statements in together and the machine died. To be clear, it failed on the first batch. The drive gear connected to the motor has one plastic cog, picture attached, and the teeth have been partly striped from it. This makes sense as a safety measure, but it makes the part a consumable as it is designed to fail in certain conditions. I called Rexel/Acco to get a new cog, expecting to pay a few quid so I could make a simple repair. Their answer was that no spares are available for these shredders, but I could send it in under warranty. Their warranty conditions however include "2. The product recommended sheet/film capacity having been exceeded" which is obviously aimed at this situation, as I can't prove that I only put 7 sheets through. If they don't accept the claim they charge £39.95 + the cost of the repair + VAT which is more than I paid for the device in the first place.So for the sake of one mostly plastic cog I will never buy a Rexel/Acco shredder again.

As with many folk, I found myself working from home and in need of a small, compact shredder. As a bit of a neat freak, I also wanted one that I could empty without a mess, something I had experiences with previous shredders. I had hoped that this shredder with it's slide in/out bin would prevent this but I was so wrong. Bin gets stuck if you accidentally shred too much and it can take quite a bit of manoeuvring to get it out of the casing. Also, It is not easy to tell when you have shredded too much as it seems to just keep going. It is just as messy as any shredder with the motor over the top of a bin. So a total fail on the mess side. That said, apart from the mess, it has performed well.